Resident Concerns

Resident Concerns

Georgia Residents:
Residents may call NHC at 770-939-3939, or if outside of the Atlanta area, at the toll free number of 1-888-530-8266. The TTY (Hearing Impaired) number is 877-349-8100. You may also send a letter to National Housing Compliance Corporate Office, 1975 Lakeside Parkway, Suite 310, Tucker, GA 30084. If you call after business hours of 8-5, leave your phone number on the answering machine, along with the name of the property in which you live and include your unit address.

Illinois Residents:
Residents may call NHC at 773-304-0431, or if outside of the Chicago area, at the toll free number of 1-866-737-7504. The TTY (Hearing Impaired) number is 877-349-8100. You may also send a letter to National Housing Compliance Corporate Office, 1975 Lakeside Parkway, Suite 310, Tucker, GA 30084. If you call after business hours of 8-5, leave your phone number on the answering machine, along with the name of the property in which you live and include your unit address.

Owners and Management Agents:  Please post NHC's Letter to Residents in a community or common area.  The purpose of this letter informs residents of our contact information. 

Discrimination Concerns

Principles Regarding Discrimination:

  • When a family member requires an accessible feature(s), policy modification, or other reasonable accommodation to accommodate a disability, the owner must provide the requested accommodation unless doing so would result in a fundamental alteration in the nature of the program or an undue financial and administrative burden. A fundamental alteration is a modification that is so significant that it alters the essential nature of the provider’s operations.
  • If providing such accommodation(s) would result in an undue financial and administrative burden, the owner must take any other action that would not result in an undue burden. See Section 2-46 B.
  • If a provider refuses a requested accommodation because it is not reasonable, the provider should engage in an interactive dialogue with the requester to determine if there is an alternative accommodation that would adequately address the requester’s disability-related needs. If an alternative accommodation would meet the individual’s needs and is reasonable, the provider must grant it.
  • Under both Section 504 and the Fair Housing Act, a tenant or applicant for housing makes a reasonable accommodation request whenever he or she makes it clear to the housing provider that a request is being made for an exception, change, or adjustment to a rule, policy, practice, service, or physical structure because of his or her disability. A request can be made by the person with the disability, a family member, or someone else acting on the individual’s behalf.
  • Although a request can be made orally or in writing, it is usually helpful for both the individual with the disability and the housing provider if the request is written. If the individual with a disability requires assistance in providing a written reasonable accommodation request, the housing provider should assist the individual with a disability with this request.
  • Providers have an obligation to provide prompt responses to reasonable accommodation requests.

What is a Reasonable Accommodation?

As defined by HUD Handbook 4350.3, Chapter 2: Civil Rights and Nondiscrimination Requirements, Section 3: Additional Nondiscrimination and Accessible Requirement for Persons with Disabilities, Subsection 4: Reasonable Accommodation, Paragraph 2-39: What are Reasonable Accommodations, page 2-37.

A reasonable accommodation is a change, exception, or adjustment to a program, service, building, dwelling unit, or workplace that will allow a qualified person with a disability to:

  • Participate fully in a program;
  • Take advantage of a service;
  • Live in a dwelling; or
  • Perform a job

Reasonable accommodations include, for example, those that are necessary for a person with a disability to use and enjoy a dwelling.

To show that a requested accommodation may be necessary, there must be an identifiable relationship, or nexus, between the requested accommodation and the individual’s disability.

Report Discrimination Issues to…

Georgia Residents:

Fair Housing Hub
U. S. Department of Housing and Urban Development
Five Points Plaza
40 Marietta Street, 16th Floor
Atlanta, GA 30303-2806
Telephone: (404) 331-5001 Toll free: 1-800-440-8091 TTY: (404) 730-2654
Email: Complaints_office_04@hud.gov

Illinois Residents:

Fair Housing Hub
U. S. Department of Housing and Urban Development
Ralph H. Metcalfe Federal Building
77 West Jackson Boulevard, Room 2101
Chicago, IL 60604-3507
Telephone: (312) 353-7776 Toll free: 1-800-765-9372 TTY: (312) 353-7143
Email: Complaints_office_05@hud.gov

Want to know more?

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