Voucher Processing & Special Claims
A dedicated individual will be available Monday through Friday between 8:30 a.m. to 5:30 p.m. EST. If you have any questions or concerns regarding your voucher, tenant files, or special claims, please call 770-939-3939.
NHC’s primary goal is for properties to receive their HAP funds by the second (2nd) business day of each month once funds have been made available by HUD. To ensure payment properties must submit their HAP voucher and supporting tenant files on or before the 10th of the preceding month. For example, the September HAP request would have to be received no later than August 10th.
Monthly Required Supporting Documentation Submitted:
With the implementation of 202D it is no longer required to submit a signed paper copy of the voucher to NHC, however one should be kept on site for auditing or review purposes.
By the 10th of each month, please submit the following with your properties TRACSMail ID:
- TRACS Tenant File
- TRACS Voucher File
NHC's TRACSMail IDs:
- TRACM31552 for Georgia Properties Only
- TRACM32577 for Illinois Properties Only
Forms & Checklists for Vouchers & Special Claims
All HUD related voucher, special claim and tenant certification forms are now in one convenient location under resources, Forms & Best Practices.
To Email Special Claims please follow the required guidelines and submit to: