Senior Voucher Portfolio Manager
Carol Easley joined National Housing Compliance in 2006. She oversees voucher processing operations for Illinois properties. She is also in charge of quality assurance as a process owner for ISO® 9000 compliance. In this capacity, she establishes policies and procedures and executes the monthly ISO reporting for the voucher department, which serves the 900+ properties in the NHC portfolio.
Carol began her career at NHC as a Financial Voucher Specialist and was quickly promoted to Senior Financial Voucher Specialist. Her capabilities and industry knowledge have empowered her to play a strategic role in defining the workflow required to implement, support, and continuously improve NHC’s PBCA services.
Carol holds a Master’s degree in Accounting and Financial Management from Keller Graduate School of Management, DeVry University, and a Bachelor’s degree in Business System Technology Management with a concentration in accounting from DeVry University. Carol is a Certified Occupancy Specialist Advanced (COSA) and a Management and Occupancy Review Specialist (MORS). She is a previous recipient of NHC’s annual CEO Award of Excellence and was inducted into the SAHMA Leadership Academy, which she successfully completed in May 2023.
Carol may be reached at Carol.Easley@nhcinc.org.